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isolved HCM vs. Paychex

Why choose isolved over Paychex? 

When it comes to payroll, HR, and Human Capital Management (HCM) software, the market offers many choices. Among the standout contenders are isolved HCM and Paychex.

If you're here seeking a comparison, we're thrilled to help you with your decision.

Take a look at the compelling benefits of isolved that set it apart by scrolling below. 

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98%

Implementation Satisfaction

94%

Client Retention

67

Net Promoter Score

Let's Start with the Commonalities Between isolved HCM & Paychex

Both platforms offer comprehensive solutions that cover the following areas:

isolved People Cloud

Payroll Services

Payroll Services
HR Advisor

HR Data Management

HR Data Management
Time & Labor Management

Time & Attendance

Time & Attendance
HR & Benefits

Benefits Administration

Benefits Administration
Attract & Hire

Recruiting & Onboarding

Recruiting & Onboarding
Dashboards & Reporting

Analytics & Reporting

Analytics & Reporting

Now, let's dig into why isolved should be your chosen payroll and HR platform.

24-25 Sapient Insights Survey - User Experience Rankings for Mid-Market

For starters, isolved ranks top of the list* when it comes to user experience and satisfaction.

Our platform offers a reliable solution for streamlining HR and payroll operations. Through our efficient system, you can adeptly oversee employees and maintain compliance with Federal and State regulations, alleviating the burden on your team.

Take a Look at How We Compare

Compensation, Benefits & Compliance

When comparing isolved by PNI•HCM to Paychex across vital metrics, PNI delivers a more personalized, agile, and hands-on experience - especially for organizations that have outgrown cookie-cutter solutions.

Unlike Paychex, which often prioritizes scale over service, PNI combines robust, enterprise-grade technology with boutique-level attention, ensuring that every client receives customized configurations, direct access to experts, and a platform that adapts to their evolving needs.

isolved's consistent outperformance across payroll functionalities, including but not limited to payroll entry, wage garnishment, direct deposit, check/W-2 printing, tax calculation, pre-tax deductions, check/W-2 delivery, and tax filing, solidifies its position as the preferred choice in comprehensive payroll management. 

Compensation, Benefits & Compliance
isolved by PNI•HCM
Paychex
Payroll Software
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Managed Payroll Services
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Benefits Administration
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Compensation Management
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Retirement Solutions
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Giving & Volunteering
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HR•Advisor
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Train Assist
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Core HR & Talent
isolved by PNI•HCM
Paychex
HRIS
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Talent Acquisition
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Onboarding & Offboarding
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Performance Management
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Engagement Management
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Learning Management
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Core Talent & HR

According to our user reviews, notable strengths include top-quality support, impressive performance reliability, and efficient handling of approval processes.

While the Sapient Insights 2024-2025 report sees isolved outperforming Paychex in vendor satisfaction and User Experience. Read on to see how we compare Workforce Operations & Technology.

Workforce Operations & Technology

isolved by PNI•HCM's user-centric approach makes it the clear choice over Paychex.

With advanced capabilities in workforce management, tailored reporting, and compliance-driven automation, PNI•HCM empowers companies to stay ahead of both HR challenges and business goals.

If you’re seeking a partner—not just a provider—PNI•HCM offers the flexibility, transparency, and responsiveness that Paychex can’t match.

Want to find out more? Book a demo now. 

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Workforce Operations & Technology
isolved by PNI•HCM
Paychex
Time & Labor Management
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Workforce Management
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Expense Management
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Reporting & Analytics
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iOS & Android Mobile Apps
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Where isolved by PNI•HCM Comes Out On Top

Client Support

Customer Support

Customer Support
A La Carte Pricing

Transparent Pricing

Transparent Pricing
Ease of Use

Ease of Use

Ease of Use
Dashboards & Reporting

Dashboards & Reporting

Dashboards & Reporting

What is a Net Promoter Score (NPS)? 

A net promoter score (NPS) is the most trusted customer experience metric used to gauge customer loyalty, satisfaction, and enthusiasm with a company.

An NPS score measures customer loyalty by looking at their likelihood of recommending a given business. An NPS score is measured with a single survey question:

”On a scale from 1 to 10, how likely are you to recommend this product/company to a friend or colleague?”

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The scale goes from -100 to 100. Generally speaking, scores above 0 are good, while scores above 60 are considered very good. Companies with an NPS above 70 are regarded as exceptional, with a strong reputation and high customer loyalty. 

How is an NPS Calculated?

Place each survey score into one of these areas:

 0 - 6 Detractors: Unhappy customers who might damage our brand through negative word-of-mouth.
7 - 8 Passives: Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
9 - 10 Promoters: Loyal enthusiasts who will keep buying and refer others.

Tally each survey, calculate the % of Promoters and the % of Detractors, and subtract the Detractor percentage from the Promoter percentage to find your NPS score.

How is an NPS Calculated?

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*Find all of these statistics in our G2 User Satisfaction Fall 2023 Report, online at comparably.com, and in the 2024-2025 Sapient Insights Report.