isolved by PNI•HCM vs. isolved HCM Direct

Experience isolved by PNI•HCM: The Perfect Blend of Cutting-Edge HR Technology & Unparalleled Service

PNI•HCM is a leading national private payroll provider and proud Network Partner of isolved HCM. We understand the importance of personalized service in an increasingly technology-driven world. That’s why our commitment is simple: Unparalleled service tailored to your unique needs, powered by the cutting-edge technology of isolved HCM.

Our Clients Love Us

98%
Implementation Satisfaction
94%
Client Retention
67
Average Net Promoter Score

Enjoy Hassle-Free Communication & Direct Access

Client-First Philosophy: Being privately held without investors means our decisions are customer-centric and not influenced by external factors. Your satisfaction is our priority.

Beyond Technology: isolved's technology is impressive, and we believe our service layer is unparalleled: focusing on long-term relationships and sustained growth.

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Recognized Excellence:
In Our Partnership, You Can Trust

A Founding Partner: In 2014, we were pioneers in adopting and partnering with isolved HCM as a Network Partner, fully committing ourselves to assisting our entire client base in transitioning to the platform and offering in-house expert software support to match.

Award-Winning Excellence: As the recipient of the isolved 'Partner of the Year' award 3 times since 2020, our commitment to excellence is recognized and celebrated.

Partner of the Year Award - PNI Website 1

Helping Businesses Like Yours for Over 25 Years

25 Years of Excellence: With a quarter-century of experience, we've built a foundation of trust and reliability across the nation. We were among the first to adopt and partner with the isolved HCM platform in 2014, and our partnership has flourished ever since.

Tailored to Your Needs: Every business is unique, and so are our solutions. Let's discuss how we can specifically cater our HR and payroll solutions to your needs.

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Our Focus is On Holistic Employee Experience

Our comprehensive HR and payroll technology suite not only provides seamless solutions tailored to your employees' needs but also goes the extra mile to support your workforce. With our award-winning support team and carefully selected partnerships, we offer more than just technology.

From financial education and quick access to earned wages to trusted family providers and resources for employee mental health and wellbeing - we make it easy for you to create the experience your employees deserve.

What is a Net Promoter Score (NPS)? 

A net promoter score (NPS) is the most trusted customer experience metric used to gauge customer loyalty, satisfaction, and enthusiasm with a company.

An NPS score measures customer loyalty by looking at their likelihood of recommending a given business. An NPS score is measured with a single survey question:

”On a scale from 1 to 10, how likely are you to recommend this product/company to a friend or colleague?”

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The scale goes from -100 to 100. Generally speaking, scores above 0 are good, while scores above 60 are considered very good. Companies with an NPS above 70 are regarded as exceptional, with a strong reputation and high customer loyalty. 

How is an NPS Calculated?

Place each survey score into one of these areas:

0 - 6 Detractors: Unhappy customers who might damage our brand through negative word-of-mouth.
7 - 8 Passives: Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
9 - 10 Promoters: Loyal enthusiasts who will keep buying and refer others.

Tally each survey, calculate the % of Promoters and the % of Detractors, and subtract the Detractor percentage from the Promoter percentage to find your NPS score.

Let's Start a Conversation

Choosing the right payroll solution is a critical decision for your business. We invite you to have a conversation with us to explore how PNI•HCM can offer a more personalized, effective solution for your HR and payroll needs. Experience the difference of a technology partner who truly puts you first.

*Find all of these statistics in our G2 User Satisfaction Fall 2023 Report, online at comparably.com, and in the 2024-2025 Sapient Insights Report.